The Open Dentistry Journal

ISSN: 1874-2106 ― Volume 14, 2020

Satisfaction with Orthodontic Care Provided in a University Orthodontic Clinic

Ioannis Lyros1, *, Elpida Pavi2, Apostolos I. Tsolakis1, Margarita Makou1, John Kyriopoulos2
1 Department of Orthodontics, School of Dentistry, University of Athens, Athens, Greece
2 Department of Health Economics, National School of Public Health, Athens, Greece



To evaluate patients’ satisfaction with their orthodontic care at the Department of Orthodontics of University of Athens.

Materials and Methods:

The study sample comprised of 100 individuals whose orthodontic treatment had been completed during the period May to October 2010. A questionnaire was designed and piloted before the telephone interviews were carried out. Questions concerned socio-demographic characteristics, reason for seeking care at the Dental School, level of satisfaction with treatment outcome, fees paid for treatment, and various aspects of organisation of care provision, assessed on 1-very dissatisfied to 5-very satisfied Likert type items.


Satisfaction score was particularly high as far as treatment outcome (53% were “very satisfied” and 31% were “satisfied”), dentist’s response to an emergency (81% were “very satisfied”), and personnel’s behavior at initial examination (81% were “very satisfied”) were concerned. Factors appearing to require improvement were the waiting time from initial examination to the beginning of treatment, the waiting room and the duration of treatment. Overall satisfaction was found to be significantly associated with total duration of treatment, fees paid by patients, treatment outcome, the behaviour of personnel who conducted first clinical examination, and dentist’s response to an emergency. Overall satisfaction was confirmed as the vast majority of patients (97%) would recommend the Orthodontic Clinic.


While the Orthodontics Clinic enjoys overall highly satisfied patients, there is scope for improvement of organizational aspects of care provision like the waiting time between the initial examination and the beginning of treatment, the waiting room and the duration of treatment.

Keywords: Patient, Satisfaction, Orthodontic treatment, Phone interview, Waiting room, Duration.

Article Information

Identifiers and Pagination:

Year: 2019
Volume: 13
First Page: 67
Last Page: 75
Publisher Id: TODENTJ-13-67
DOI: 10.2174/1874210601913010067

Article History:

Received Date: 23/12/2018
Revision Received Date: 22/01/2019
Acceptance Date: 09/02/2019
Electronic publication date: 28/02/2019
Collection year: 2019

© 2019 Ioannis et al.

open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: ( This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

* Address correspondence to this author at the Department of Orthodontics, School of Dentistry, University of Athens, Athens, Greece; E-mail:

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