| Rank | R.I. | Problems |
|---|---|---|
| 1 | 0.70 | Lack of awareness of the on-site people |
| 2 | 0.67 | On-site people have inadequate knowledge of the contract |
| 3 | 0.63 | Lack of skilled personnel |
| 4 | 0.57 | Inaccessibility of documents used to identify a claim |
| 5 | 0.52 | Difficulty in detecting any problems during work due to high workload |
| 6 | 0.49 | Inadequate time |
| 7 | 0.48 | Unclear responsibility to detect a claim |
| 8 | 0.47 | Unclear procedures in recognizing a claim |
| 9 | 0.46 | Poor communication between sites and head office |