Table 5: Problems in the claim notification.

Rank R.I. Problems
1 0.58 Inaccessibility of documents submitted with notice
2 0.56 No standard format of notice
3 0.53 Queries back due to the ambiguities of notices
4 0.50 Inadequate time to thoroughly prepare due to high workload
5 0.49 Prescribed time in the contract is too short.
6 0.48 Unclear procedures in notice preparation
7 0.45 Unclear responsibility person to prepare the notice
8 0.39 Poor communication to submit a written notice

Wclaim=0.492 Wvalue = 0.315