Table 6: Problems in the claim examination.

Rank R.I. Problems
1 0.66 Lack of contract knowledge for establishing legal and factual grounds
2 0.60 Unavailability of records to assess potential recoveries
3 0.58 Insufficient skilled staffs to assess claims
4 0.54 No standard formula for evaluating impacts and calculating damages
5 0.53 Inadequate time to perform examination due to high workload
6 0.52 Unrealistic formula used for calculating damages
7 0.51 Unclear procedures in claim examination
8 0.48 Unclear assigned person to evaluation of recovery amount
9 0.41 Poor communication for gathering required information

Wclaim = 0.719 (significant at 5% level) Wvalue = 0.659 (significant at 1% level)