| Determinants | Male | Female | Total |
|---|---|---|---|
| Accessibility | 138 (29.6) | 156 (36.0) | 294 (32.8) |
| Quality of service | 122 (26.3) | 104 (24.0) | 226 (25.2) |
| Nature of complaint | 76 (16.3) | 46 (10.6) | 122 (13.5) |
| Education status | 42 (9.0) | 82 (18.9) | 124 (14.0) |
| Economic status | 48 (10.3) | 26 (6.0) | 74 (8.1) |
| Previous experience | 36 (7.7) | 16 (3.7) | 52 (5.7) |
| Total | 462 (100) | 430 (100) | 892 (100) |